Error documentation methods

Question

When using software programs or operating systems, it's not uncommon to encounter technical problems that need to be documented for further reference or troubleshooting. In such cases, having a video recording of the issue can be incredibly helpful. But, many users are not sure how to take capturing images of an error. In this article, we'll walk you through the simple steps to capture screenshots and record evidence of errors.

Taking a Screenshot

Taking a screenshot is a simple process that varies based on the operating system you are operating. Here's a manual guide for Mac users:

For Windows:

1. Press the Print Screen key shortcut (usually located between the Ctrl and Scroll Lock key keys) on your input device.
2. Open the image editing software (pre-installed on PC or obtain elsewhere) or any other image editing software.
3. Press Control + V to insert the screenshot into the tool.
4. Save the screenshot with a file name that describes the problem.
5. You can also use the Snip & Sketch tool in Windows 10 and later versions to capture specific regions of the screen or take a screenshot of an open window.

For mega888 Mac:

1. Press Control + Shift + 3 (to obtain a full-screen capture) or Control + Shift + 4 (for select a particular area of the screen) on your input device.
2. Release the keys to record the screenshot.
3. You'll see the image saved on your desktop as a image file.
4. Name the image with a descriptive description, and save it in a designated folder.

Recording Evidence

Recording a video of the problem provides more context than a image capture and can help support teams analyze the problem more accurately. Here's how to record a video recording on Windows:

For Windows:

1. Obtain and install and open OBS Studio (free tool).
2. Select the region of the screen you want to capture by clicking on the plus button in the "Sources" panel.
3. Select the quality settings (quality, resolution, and frame rate).
4. Click the red button "Start Recording" button to begin the capture.
5. Once you've completed the capture, click the red button "Stop Recording" button.
6. Save the video file with a meaningful description.

For Mac:

1. Obtain and install and open video recording software (free tool).
2. Go to File > Select New Screen Recording (or use Command + Shift + 5).
3. Choose the area of the screen you want to capture or choose to record the entire screen.
4. Click the "Record" button to begin the recording.
5. Once you've completed the recording, click the red button button.
6. Save the image file with a descriptive description.

Tips and Tricks

• Always verify you have sufficient storage space to save your images and videos.
• Keep your screenshots and captures organized by establishing directories and naming them with meaningful names and explanations.
• Use distinct and descriptive descriptions, including the issue.
• If the problem repeats, consider recommending capturing a longer video sequence to record all occurrences.