Error documentation methods

Question

When using software programs or operating systems, it's not uncommon to encounter technical problems that need to be documented for further reference or troubleshooting. In such cases, mega888 having a image capture of the problem can be incredibly useful. But, many users are not sure how to take capturing images of an problem. In this article, we'll walk you through the simple guidelines to capture screenshots and document evidence of problems.

Taking a Screenshot

Taking a capture image is a straightforward process that varies due to the operating system you are operating. Here's a manual guide for Windows individuals:

For Windows:

1. Press the Print Screen key shortcut (usually located adjacent to the Ctrl and Scroll Lock key keys) on your keyboard.
2. Open the Paint application (pre-installed on Windows or obtain elsewhere) or any other graphic design tool.
3. Press Control + V to insert the image into the application.
4. Save the image with a file name that describes the error.
5. You can also use the screen capture software in Windows 10 and later versions to record specific regions of the screen or take a screenshot of an active window.

For Mac:

1. Press Control + Shift + 3 (to obtain a full-screen capture) or Command + Shift + 4 (to select a specific region of the screen) on your keyboard.
2. Release the keys to record the image.
3. You'll see the image saved on your desktop as a PNG file.
4. Name the image with a descriptive description, and save it in a designated.

Recording Evidence

Recording a video of the problem provides more information than a image capture and can help developers analyze the issue more precisely. Here's how to capture a video on Mac:

For Windows:

1. Install and open screen recording software (free tool).
2. Select the area of the screen you want to record by clicking on the plus button in the "Sources" panel.
3. Select the quality settings (quality, resolution, and frame rate).
4. Click the red button "Start Recording" button to begin the recording.
5. Once you've completed the capture, click the red "Stop Recording" button.
6. Save the image file with a relevant description.

For Mac:

1. Install and open QuickTime Player (free tool).
2. Go to File > Select New Screen Recording (or use Command + Shift + 5).
3. Choose the area of the screen you want to record or choose to capture the entire screen.
4. Click the "Record" button to begin the recording.
5. Once you've finished the capture, click the "Stop" button.
6. Save the image file with a descriptive name.

Tips and Tricks

• Always make sure you have enough capacity to store your images and videos.
• Keep your images and captures in order by creating folders and naming them with relevant dates and descriptions.
• Use clear and descriptive descriptions, including the error type.
• If the problem repeats, consider recommending capturing a longer recorded sequence to record all occurrences.